Refund policy

Effective Date: [22-04-2026]

At Ayesha Subhan , we want you to love every piece you buy. If you are not completely satisfied with your order, we offer a clear and fair refund and return process to make your shopping experience smooth and trustworthy.

 

 

1. Eligibility for Returns & Refunds

To be eligible for a return or refund:

  • Items must be unworn, unused, and in original condition with tags attached.
  • Returns must be requested within 7 days of receiving the order.
  • Certain items, such as personalized or custom-made clothing, may not be eligible for return unless damaged.

 

 

2. How to Request a Return

  1. Contact our customer service at ayeshasubhanclothing@gmail.com or 03112044900 within the return period.
  2. Provide your order number and reason for the return.
  3. Our team will guide you on how to ship the item back.

 

 

3. Return Shipping

  • Customers are responsible for return shipping costs, except in cases of damaged or defective products.
  • We recommend using trackable shipping services to ensure your return reaches us safely.

 

 

4. Refunds

  • Once your return is received and inspected, we will notify you via email.
  • Refunds will be processed within 14 business days using your original payment method.
  • Shipping charges (if any) are non-refundable unless the product was damaged or incorrect.

 

 

5. Exchanges

  • If you wish to exchange an item for a different size or style, contact us first.
  • Exchanges are subject to availability.
  • Standard return and shipping rules apply to exchanged items.

 

 

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us within 48 hours of delivery.
  • Include photos of the item and packaging.
  • We will replace or refund the item at no additional cost to you.

 

 

7. Non-Returnable Items

Certain items are final sale and cannot be returned:

  • Customized or personalized clothing
  • Items marked as “Non-Returnable” on the product page
  • Gift cards and promotional items

  • Items that are on sale

 

 

8. Contact Us

For any questions regarding refunds, returns, or exchanges, reach out to our team:

Email: ayeshasubhanclothing@gmail.com
 Phone: 03112044900
 Address: Shop # LG-68, Rabi center, Adam Jee Rd, Saddar, Rawalpindi, 46000